Shipments and Delivery
- Q: Can I expedite my shipment?
A: Yes, we offer expedited shipping within the continental United States, however this option must be selected when the order is placed and cannot be revised. Expedited orders placed before 12 PM EST are shipped the same business day. Expedited orders placed after 12 PM EST are shipped the next business day. We cannot offer expedited shipping to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
- Q: How do I track my order?
A: As an order ships, you will receive an email that contains pertinent shipping details, including a tracking number. Please use this number to track your package via the FedEx.com website.
- Q: How long until my order arrives?
A: Orders typically arrive within 7-10 business days. Expedited orders ship overnight or via FedEx’s two-day option, based on your selection. Please go to the FedEx Service Guide to learn more about these options.
- Q: What do you charge for shipping?
A: Fees for shipping options are as follows:
- Ground Shipping: (delivery within 7-10 business days) FREE.
- Expedited Shipping: Fees vary according to destination. Shipping charges are estimated at time of check out; estimates are based on destination’s distance from our Sidney, NY 13838 location. For an estimate of overnight and two-day shipping fees, please go to FedEx Rate Finder.
- Q: Will I have to sign for my package?
A: For specific rules and regulations please see the Declared Value section with FedEx at the following: FedEx Special Handling Services.
Non-expedited SLATE COLLECTION™ orders typically ship within 24 hours of order completion, Monday-Friday. Orders completed before 12 PM EST are processed the same day. Orders completed after 12 PM EST are processed early the following business day. All orders are shipped via FedEx; for more information about shipping time estimates please go to FedEx.com. Orders typically arrive within 7-10 business days when within the continental United States. We currently do not ship to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
Questions? Email us or chat live with a customer care representative.