Shipments and Delivery
- Q: Can I expedite my shipment?
A: We do offer expedited shipping within the continental United States, however this option must be selected at time of order placement. Once an order has been placed we can no longer expedite your shipment.
Expedited shipments placed before 12 PM EST will be shipped the same business day, anything placed after 12 PM EST will be shipped the next business day.
Expedited shipping is not available for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
- Q: How do I track my order?
A: Once your order has shipped you will receive a shipment confirmation email listing all your shipping details including your tracking information. You can take the tracking number listed in the email and go to FedEx.com in order to track your shipment.
- Q: How long until my order arrives?
A: Typical orders should arrive within 7-10 business days unless expedited shipping was selected at time of order placement, please see estimated shipping time frames for expedited shipments below. For more information on shipments with FedEx please go to FedEx Service Guide
- Q: What do you charge for shipping?
A: Please see below for the charges processed for shipping.
- Standard Shipping (delivery within 7-10 business days): FREE
- Expedited Shipping: Prices vary according to shipping location. All products proudly ship from Sidney, NY 13838. Exact shipping charges will be estimated at time of check out however, for an estimation of shipping charges for overnight and two day shipments, please go to FedEx Rate Finder
- Q: Will I have to sign for my package?
A: For specific rules and regulations please see the Declared Value section with FedEx at the following: FedEx Special Handling Services
About Shipping and Delivery
You can return products by FedEx using the return label sent with the original shipment.
SLATE COLLECTION™ orders typically ship within 24 hours of order placement, Monday-Friday. Orders received before 12 PM EST will be processed the same day, anything received after 12 PM EST will be processed first thing the following business day. All orders will be shipped through FedEx, for more information on shipping timeframe please go to FedEx.com.
Typical shipment takes between 7-10 business days to receive within the continental United States.
Shipping is not available for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
Holiday Shipping (U.S.)
Happy Holidays! Our team is enjoying time with their families, so orders placed Friday, December 22 through Tuesday, December 26 will not ship until Wednesday, December 27. Thank you for your patience.
Questions? Email us or chat live with a customer care representative.