Frequently Asked Questions
- What is your return policy?
- How long will it take for me to receive my refund?
- Is there a time limit? What if the item has been used?
About Returns and Exchanges
You can return products by mail simply by using the FedEx return label sent with your item. Place the item back in the box and attach the label to the outside and drop off at your local FedEx location.
Returning by Mail (U.S.)
Shipped with your item you should receive a return label along with the return and exchange policy information, simply place the item back in the box and attach the label to the outside and drop off at your local FedEx location. If you don’t have an account or you’re missing order information you can contact customer service and they will schedule a pick up for the product.
For the best service please order your replacement items online or contact customer service. Please note the exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item.
All refunds are processed back to the original credit card used to place the original order within seven business days of the receipt of your return. Once your refund has been processed you will receive a refund confirmation email.
Unfortunately, we cannot refund shipping charges.
Questions? Email us or chat live with a customer care representative.
- Q: What is your return policy?
A: If you are not 100% satisfied with the products you have received from Slate Collections you can return the products for a full refund. Personalized items cannot be returned unless they have been received defective.
Returns must be requested/mailed back within thirty days of order placement. In order to return products, they must be in the original packaging. Unfortunately, if the product has been used, unless defective, we will not accept it for a return.
Simply apply the return label you received with your item back to the outside of the package and drop off at y our local FedEx location. This label ensures free return shipping.
- Q: How long will it take to receive my refund?
A: Returns processing takes about seven business days from receipt of the returned items. Once your return has been received you will receive an email confirmation letting you know that your return has been received.