- Q: What is your return policy?
A: If you are not 100% satisfied with the products you have received from SLATE COLLECTION™ you can return the products for a full refund. Personalized items cannot be returned unless they have been received defective.
Returns must be requested/shipped back within thirty days of order placement. In order to return products, they must be in the original packaging. Unfortunately, if the product has been used, unless defective, we will not accept it for a return.
Simply apply the return label you received with your item back to the outside of the package and drop off at your local FedEx location. This label ensures free return shipping.
- Q: How long will it take to receive my refund?
A: Returns processing takes about seven business days from receipt of the returned items. Once your return has been received you will receive an email confirmation letting you know that your return has been received.
About Returns and Exchanges
You can return products simply by using the FedEx return label sent with your item. Place the item back in the box and attach the label to the outside and drop off at your local FedEx location.
Returning by FedEx (U.S.)
A return label and return and exchange policy information was shipped with your item. Simply place the item back in the box, attach the return label to the outside and drop the box off at your local FedEx location. If you don’t have an account or you’re missing order information you can contact customer service and they will schedule a pick up for the product.
As long as your item has not been personalized or used, it can be exchanged. When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item.
All refunds are processed back to the original credit card used to place the original order within seven business days of the receipt of your return. Once your refund has been processed you will receive a refund confirmation email.
Unfortunately, we cannot refund expedited shipping charges.
Questions? Email us or chat live with a customer care representative.
We stand by the superior quality of SLATE COLLECTION™ products. As such, we offer a one-year replacement policy for items with materials/workmanship defects. This warrant does not cover any damage as a result of normal wear and tear, abuse or damage from external objects. We will replace your product with the same style or an equivalent style of equal value based on the original purchase price. In the event we are unable to replace the item, we may issue a refund.