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Orders

Orders

  • Q: How do I change or cancel my order?

A: In order to make modifications or cancel an order after they have been processed please immediately contact customer service through the contact us option via email or live chat, as we only have a limited amount of time to make the changes before the order ships.

  • Q: What is the status of my order?

A: After your order has been processed you will receive and order confirmation email. You will also receive a shipment confirmation email listing all your shipping details including your tracking information.

  • Q: Can I exchange my product for a different one?

A: As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

  • Q: How can I contact customer service?

A: You can contact customer service through the contact us option via email or live chat. Agents are available Monday-Friday from 9:00 AM to 7:00 PM EST. All emails will be answered promptly.

  • Q: Do I need the receipt from my purchase?

A: Your order confirmation and order number will help us find your order information faster, however if you do not have this information you can contact our customer service department for further assistance.

  • Q: Will there be any restocking fees assessed to my return?

A: No.

     About Orders

    You can process your orders online.

     Shipping (U.S.)

    SLATE COLLECTION™ orders typically ship within 24 hours of order placement, Monday-Friday. Orders received before 12 PM EST will be processed the same day, anything received after 12 PM EST will be processed first thing the following business day. All orders will be shipped through FedEx, for more information on shipping timeframe please go to FedEx.com.

      Exchanges

    As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

     Questions? Email us or chat live with a customer care representative.