System improvements are happening behind the scenes! Orders placed between March 31st and April 5th will start shipping the week of April 6th. Orders will ship the week of April 6th.

FAQ

FAQ

  • Product
  • Orders
  • Returns
  • Shipping

Product

  • Q: Where are SLATE COLLECTION™ products made?

A: We are proud to craft our leather products with some of the finest companies in the U.S.  Click here for additional information. 

  • Q: How do I care for my SLATE COLLECTION™ products?

A: Treat your SLATE COLLECTION™ leather well and it will reward you by wearing nicely. Resist using solvents and harsh cleaners. Instead, wipe the leather clean with a moist, warm cloth. SLATE COLLECTION™ hardware elements are best polished with a soft cloth. For the SLATE COLLECTION™ tote, use a lint-roller to remove dirt from the lining.

  • Q: What types of materials are used?

A: Silver-toned brass hardware, smooth-action genuine YKK zippers, and lightweight & soft poly/cotton twill lining will provide practical, minimal, long-lasting accentuation to SLATE COLLECTION™ leather products.

  • Q: Is personalization available?

A: Full-grain leather products will develop a one-of-a-kind look over time...that's what fine leather does. For more distinct personalization, we offer gold and silver stamping, as well as blind deboss. Most items can be customized with up to 3 initials. Please visit our product pages for personalization options. Note: personalized items may not be changed after you submit your order, and personalized items are not eligible for return.

  • Q: Is the paper bleed-thru resistant?

A: Yes. Our paper is a premium stock that offers a smooth writing surface and is specifically engineered to provide superior ink-bleed resistance.  

 Limited Warranty

We stand by the superior quality of SLATE COLLECTION™ products. As such, we offer a one-year replacement policy for items with materials/workmanship defects. This warranty does not cover any damage as a result of normal wear and tear, abuse or damage from external objects. We will replace your product with the same style or an equivalent style of equal value based on the original purchase price.  In the event we are unable to replace the item, we may issue a refund.

Orders

  • Q: How is my order shipped when I purchase “Gift Packaging”?

A: When you add “Gift Packaging” to your order, each tissue-wrapped item is carefully tucked into a SLATE COLLECTION™ signature black box. When “Gift packaging” is applied to an order that includes multiple items, each item is wrapped in tissue and placed together in a black box before being packed for shipping. If you would like each item in an individual gift box, please place separate orders for your items.

  • Q: Can I add a gift message to my order?

A: Yes, an optional gift message can be added to your order in cart.

  • Q: How do I change or cancel my order?

A: In order to make modifications or cancel an order after they have been processed please immediately contact customer service through the contact us option via email or live chat, as we only have a limited amount of time to make the changes before the order ships.

  • Q: What is the status of my order?

A: After your order has been processed you will receive and order confirmation email. You will also receive a shipment confirmation email listing all your shipping details including your tracking information.

  • Q: Can I exchange my product for a different one?

A: As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

  • Q: How can I contact customer service?

A: You can contact customer service through the contact us option via email or live chat. Agents are available Monday-Friday from 9:00 AM to 7:00 PM EST. All emails will be answered promptly.

  • Q: Do I need the receipt from my purchase?

A: Your order confirmation and order number will help us find your order information faster, however if you do not have this information you can contact our customer service department for further assistance.

  • Q: Will there be any restocking fees assessed to my return?

A: No.

     About Orders

    You can process your orders online.

     Shipping (U.S.)

    SLATE COLLECTION™ orders typically ship within 24 hours of order placement, Monday-Friday. Orders received before 12 PM EST will be processed the same day, anything received after 12 PM EST will be processed first thing the following business day. All orders will be shipped through FedEx, for more information on shipping timeframe please go to FedEx.com.

      Exchanges

    As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

     Questions? Email us or chat live with a customer care representative.

     

     

    Returns

    • Q: What is your return policy?

    A: If not 100% satisfied with the products you received from the SLATE COLLECTION™, please return them for a full refund. Unless they arrive with defects, monogrammed items cannot be returned. Please return unused items, in their original packaging, within 30 days of purchase. We cannot accept items that have been used (unless defective) or items purchased more than 30 days prior. 

    • Q: How long will it take to receive my refund? 

    A: Processing of returns usually takes 7-10 business days from receipt of the returned items. You will receive email confirmation when we receive your return. Unfortunately, we cannot refund expedited shipping charges.

    • Q: How do I return my non-monogrammed item?

    A: Your order included a pre-printed return shipping label. Place the item in the original packaging, attach the label, and take the box to your local FedEx location. 

    • Q: How do I return my monogrammed item?

    A: Unless your product arrives with defects, monogrammed items cannot be returned. If you believe your item is defective, please contact our customer care team at customercare@slatecollection.com.

    • Q: Can I exchange my item?

    A: Items that have not been used or monogrammed may only be exchanged for the same item in another color.  In order to process an exchange, we must receive your item within 30 days of purchase.  Please consult the exchange item section on the packing slip before including it (along with the item) in the original packaging. Once we receive your item and packing slip, our customer care team will contact you by email to take care of your request.

    • Q:  Does my item include a warranty?

    A: We stand by the superior quality of SLATE COLLECTION™ products and we offer a one-year replacement policy for items that display materials/workmanship defects. This warranty excludes damage resulting from normal wear and tear or abuse. Our leather, as with all natural materials, will occasionally have unique characteristics such as small scars, creases, and variations in the color and are not considered defects. SLATE COLLECTION™ will replace your purchase with the same (or equivalent) item, based on the original purchase price. In the event we are unable to replace an item, we will issue a refund.

     

    Questions? Email us or chat live with a customer care representative.

     

    Shipments and Delivery

      • Q: Can I expedite my shipment?

      A: Yes, we offer expedited shipping within the continental United States, however this option must be selected when the order is placed and cannot be revised. Expedited orders placed before 12 PM EST are shipped the same business day. Expedited orders placed after 12 PM EST are shipped the next business day. We cannot offer expedited shipping to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

      • Q: How do I track my order?

      A: As an order ships, you will receive an email that contains pertinent shipping details, including a tracking number. Please use this number to track your package via the FedEx.com website.

      • Q: How long until my order arrives?

      A: Orders typically arrive within 7-10 business days. Expedited orders ship overnight or via FedEx’s two-day option, based on your selection. Please go to the FedEx Service Guide to learn more about these options.

      • Q: What do you charge for shipping?

      A: Fees for shipping options are as follows:

      • Ground Shipping: (delivery within 7-10 business days) FREE.
      • Expedited Shipping: Fees vary according to destination. Shipping charges are estimated at time of check out; estimates are based on destination’s distance from our Sidney, NY 13838 location. For an estimate of overnight and two-day shipping fees, please go to FedEx Rate Finder.
      • Q: Will I have to sign for my package?

      A: For specific rules and regulations please see the Declared Value section with FedEx at the following:  FedEx Special Handling Services.

       

      Shipping (U.S.)

      Non-expedited SLATE COLLECTION™ orders typically ship within 24 hours of order completion, Monday-Friday. Orders completed before 12 PM EST are processed the same day. Orders completed after 12 PM EST are processed early the following business day. All orders are shipped via FedEx; for more information about shipping time estimates please go to FedEx.com. Orders typically arrive within 7-10 business days when within the continental United States. We currently do not ship to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

        

      Questions? Email us or chat live with a customer care representative.

       

      Gift Packaging

      Add Gift Packaging to your order

      $8.00
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