FAQ

  • Product
  • Orders
  • Returns
  • Shipping

Product

  • Q: Where are SLATE COLLECTION™ products made?

A: We are proud to craft our leather products with some of the finest companies in the U.S.  Click here for additional information. 

  • Q: How do I care for my SLATE COLLECTION™ products?

A: Treat your SLATE COLLECTION™ leather well and it will reward you by wearing nicely. Resist using solvents and harsh cleaners. Instead, wipe the leather clean with a moist, warm cloth. SLATE COLLECTION™ hardware elements are best polished with a soft cloth. For the SLATE COLLECTION™ tote, use a lint-roller to remove dirt from the lining.

  • Q: What types of materials are used?

A: Silver-toned brass hardware, smooth-action genuine YKK zippers, and lightweight & soft poly/cotton twill lining will provide practical, minimal, long-lasting accentuation to SLATE COLLECTION™ leather products.

  • Q: Is personalization available?

A: Full-grain leather products will develop a one-of-a-kind look over time...that's what fine leather does. For more distinct personalization, we offer gold and silver stamping, as well as blind deboss. Most items can be customized with up to 3 initials. Please visit our product pages for personalization options. Note: personalized items may not be changed after you submit your order, and personalized items are not eligible for return.

  • Q: Is the paper bleed-thru resistant?

A: Yes. Our paper is a premium stock that offers a smooth writing surface and is specifically engineered to provide superior ink-bleed resistance.  

 Limited Warranty

We stand by the superior quality of SLATE COLLECTION™ products. As such, we offer a one-year replacement policy for items with materials/workmanship defects. This warranty does not cover any damage as a result of normal wear and tear, abuse or damage from external objects. We will replace your product with the same style or an equivalent style of equal value based on the original purchase price.  In the event we are unable to replace the item, we may issue a refund.

Orders

  • Q: How do I change or cancel my order?

A: In order to make modifications or cancel an order after they have been processed please immediately contact customer service through the contact us option via email or live chat, as we only have a limited amount of time to make the changes before the order ships.

  • Q: What is the status of my order?

A: After your order has been processed you will receive and order confirmation email. You will also receive a shipment confirmation email listing all your shipping details including your tracking information.

  • Q: Can I exchange my product for a different one?

A: As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

  • Q: How can I contact customer service?

A: You can contact customer service through the contact us option via email or live chat. Agents are available Monday-Friday from 9:00 AM to 7:00 PM EST. All emails will be answered promptly.

  • Q: Do I need the receipt from my purchase?

A: Your order confirmation and order number will help us find your order information faster, however if you do not have this information you can contact our customer service department for further assistance.

  • Q: Will there be any restocking fees assessed to my return?

A: No.

     About Orders

    You can process your orders online.

     Shipping (U.S.)

    SLATE COLLECTION™ orders typically ship within 24 hours of order placement. Orders received before 12 PM EST will be processed same day, anything received after 12 PM EST will be processed first thing the following business day. All orders will be shipped through FedEx. For more information on shipping timeframe please go to FedEx.com.

     Exchanges

    As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item. 

     Questions? Email us or chat live with a customer care representative.

     

     

    Returns

    • Q: What is your return policy?

    A: If you are not 100% satisfied with the products you have received from SLATE COLLECTION™ you can return the products for a full refund. Personalized items cannot be returned unless they have been received defective.

    Returns must be requested/shipped back within thirty days of order placement. In order to return products, they must be in the original packaging. Unfortunately, if the product has been used, unless defective, we will not accept it for a return. 

    Simply apply the return label you received with your item back to the outside of the package and drop off at your local FedEx location. This label ensures free return shipping.

    • Q: How long will it take to receive my refund?

    A: Returns processing takes about seven business days from receipt of the returned items. Once your return has been received you will receive an email confirmation letting you know that your return has been received.

      About Returns and Exchanges

      You can return products simply by using the FedEx return label sent with your item. Place the item back in the box and attach the label to the outside and drop off at your local FedEx location.

      Returning by FedEx (U.S.)

      A return label and return and exchange policy information was shipped with your item. Simply place the item back in the box, attach the return label to the outside and drop the box off at your local FedEx location. If you don’t have an account or you’re missing order information you can contact customer service and they will schedule a pick up for the product.

       Exchanges

      As long as your item has not been personalized or used, it can be exchanged.  When returning your item, please check the exchange item section on the packing slip. Once your item has been received you will be contacted via email by our customer service team to place an exchange order. Please note that exchanges will only be allowed for the same item in a different color or variation. If you would like a different item, please return your current item and process a new order for the new item.

       Refunds

      All refunds are processed back to the original credit card used to place the original order within seven business days of the receipt of your return. Once your refund has been processed you will receive a refund confirmation email.

      Unfortunately, we cannot refund expedited shipping charges.

      Questions? Email us or chat live with a customer care representative.

       Limited Warranty

      We stand by the superior quality of SLATE COLLECTION™ products. As such, we offer a one-year replacement policy for items with materials/workmanship defects. This warrant does not cover any damage as a result of normal wear and tear, abuse or damage from external objects. We will replace your product with the same style or an equivalent style of equal value based on the original purchase price.  In the event we are unable to replace the item, we may issue a refund.

      Shipments and Delivery

      • Q: Can I expedite my shipment?

      A: We do offer expedited shipping within the continental United States, however this option must be selected at time of order placement. Once an order has been placed we can no longer expedite your shipment.

      Expedited shipments placed before 12 PM EST will be shipped same day, anything placed after 12 PM EST will be shipped the next business day.

      Expedited shipping is not available for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

      • Q: How do I track my order?

      A: Once your order has shipped you will receive a shipment confirmation email listing all your shipping details including your tracking information. You can take the tracking number listed in the email and go to FedEx.com in order to track your shipment.

      • Q: How long until my order arrives?

      A: Typical orders should arrive within 7-10 business days unless expedited shipping was selected at time of order placement, please see estimated shipping time frames for expedited shipments below. For more information on shipments with FedEx please go to FedEx Service Guide

      • Q: What do you charge for shipping?

      A: Please see below for the charges processed for shipping.

      • Standard Shipping (delivery within 7-10 business days): FREE
      • Expedited Shipping: Prices vary according to shipping location. All products proudly ship from Sidney, NY 13838. Exact shipping charges will be estimated at time of check out however, for an estimation of shipping charges for overnight and two day shipments, please go to FedEx Rate Finder
      • Q: Will I have to sign for my package?

      A: For specific rules and regulations please see the Declared Value section with FedEx at the following:  FedEx Special Handling Services 

         About Shipping and Delivery

        You can return products by FedEx using the return label sent with the original shipment.

         Shipping (U.S.)

        SLATE COLLECTION™ orders typically ship within 24 hours of order placement. Orders received before 12 PM EST will be processed same day, anything received after 12 PM EST will be processed first thing the following business day. All orders will be shipped through FedEx, for more information on shipping timeframe please go to FedEx.com.

         Typical shipment takes between 7-10 business days to receive within the continental United States.

         Shipping is not available for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses. 

         Questions? Email us or chat live with a customer care representative.